At GEC HOME SOLUTION SDN. BHD. 202601034432 (1696527-A), we know plans shift after the checkout button has been pressed. Stopping an order is straightforward if you catch it early, so here is the window you are working with and how the money finds its way back.
Your Cancellation Window
The clock starts at purchase, and it is a short one.
Cancel any order within 24 hours of purchase and a full refund follows.
Past that point, cancellation may not be possible, because once 24 hours have gone by the order may already have been processed or shipped.
Asking Us to Cancel
One message is all it takes, so long as it reaches us quickly.
Contact our customer service team immediately and quote your order number.
Our support team then checks where your order stands and confirms whether it is still eligible to be cancelled.
How Your Refund Comes Back
Once a cancellation is approved, the money retraces the route it arrived by.
The refund returns to the same payment method you used at checkout.
Processing and settlement take 7–14 business days before the amount shows in your account.
If anything about your cancellation is unclear, our team is ready to help:
📧 Email: gechomesolution@outlook.com
🏢 Address: 47-1A, 9 BOULEVARD JLN TU 49A,75450 AYER KEROH, MELAKA
🌐 Website: https://gechomesolution.com/contact-us/