At GEC HOME SOLUTION SDN. BHD. 202601034432 (1696527-A), we would far rather your order arrive right the first time than have you reading this page at all. Where something has genuinely gone wrong on our side, though, here is what you are entitled to and what we need from you to put it right.
When a Claim Is Possible
Please choose carefully before checkout, because items sold are not exchangeable or refundable. Four situations are the exception, and any one of them opens a claim:
A different item arrived, because the merchant sent the wrong product.
What arrived does not match what the website advertised: its specifications, description, features or information.
It reached you spoiled, damaged or defective on delivery.
The delivery ran past the timeline set out in our Shipping Policy.
The Evidence We Need
A claim is settled on what the footage shows, so we ask every customer for the same proof.
A clear, continuous unboxing video showing the unopened parcel, the shipping label, the packaging and the item inside it.
A video of the item being used for the first time, wherever that applies to what you bought.
Any photographs, order details or other supporting documents we ask you for.
Telling Us Within the Window
Timing matters here more than anything else on this page.
Write to us at gechomesolution@outlook.com, where our support team picks the request up, and do it within 24 hours of the item reaching you.
Anything reaching us after that 24 hour reporting period, or arriving without the evidence above, cannot be accepted.
Still unsure about a return, refund or exchange? Our team is ready to help:
📧 Email: gechomesolution@outlook.com
🏢 Address: 47-1A, 9 BOULEVARD JLN TU 49A,75450 AYER KEROH, MELAKA
🌐 Website: https://gechomesolution.com/contact-us/